Have questions about our products? Need help with installation? Our friendly team is here to assist you. Reach out to us through any of the methods below, and we'll get back to you as soon as possible.
123 Pet Products Street, New York, NY 10001, United States
1-800-PET-FENCE (1-800-738-3623)
Monday - Friday: 9 AM - 6 PM EST
Saturday: 10 AM - 4 PM EST
General Inquiries: info@petparadise.com
Customer Support: support@petparadise.com
Sales: sales@petparadise.com
123 Pet Products Street, New York, NY 10001
Find quick answers to common questions about our products and services
We offer a 30-day return policy for all unused products in their original packaging. If you're not satisfied with your purchase, you can return it for a full refund within 30 days of delivery. Please contact our customer service team to initiate a return.
We offer several shipping options: Standard shipping (5-7 business days), Express shipping (2-3 business days), and Overnight shipping (1 business day). Most orders are processed within 24 hours of purchase, and you'll receive a tracking number once your order ships.
Yes, we ship to most countries worldwide. International shipping times vary by location, typically taking 7-14 business days. Additional customs fees and import taxes may apply, which are the responsibility of the customer.
Yes, many of our fences are modular and can be customized to fit your space. We also offer custom sizing for certain models. Please contact our sales team for more information about custom sizing options and pricing.
Our fences are made from high-quality, durable materials including powder-coated steel, rust-resistant metal alloys, and heavy-duty plastic. All materials are pet-safe, non-toxic, and designed to withstand both indoor and outdoor conditions.
All our fences are designed for easy DIY installation with detailed instructions provided. For customers who prefer professional installation, we partner with local handyman services in many areas. Contact us for availability in your location.